Shipping and Warranty Information

SHIPPING INFORMATION
Domestic shipping
All orders require 1 to 2 business days processing before being shipped. However, certain products could take up to 4 days before being shipped. You will be notified via email once your order has shipped. Weekend orders ship on Monday. Standard shipping can take 5-7 business days, but there are expedited options available.

Free Standard Shipping with any online purchase of $75 or more (merchandise subtotal excludes store pick up items; merchandise subtotal is calculated before sales tax, before gift wrap charges, and after coupons) for contiguous U.S. states only. This offer does not apply to Alaska, Hawaii, Puerto Rico, International or B2B, Retailer or Business Direct orders.

International shipping
Orders that are shipped to international countries may be subject to custom duties or import taxes once the shipment reaches your country. Customers are responsible for these costs and we recommend checking with your local customs office for more information.

WARRANTY INFORMATION
Carry Confident™ Lifetime Guarantee
At Blade-Tech, we build all of our gear to last a lifetime. We are so confident in our craftsmanship and the quality of our products that we guarantee if your Holster, Attachment, or Mag Pouch breaks, we will repair or replace it free of charge minus the cost of shipping and handling.

*Proof of Purchase is Required from Blade-Tech or an authorized Blade-Tech retailer listed on our Retail Directory.

**The Lifetime Guarantee DOES NOT cover Carry Belts. Carry Belts have a Limited One-Year Warranty. 

Hardware Replacement Guarantee
We offer a Lifetime Hardware Replacement Guarantee for all your Blade-Tech gear. If you lose any hardware (for any reason) we will ship you out replacement hardware immediately. You’ll just need to provide proof of purchase and cover the shipping and handling... it’s that simple.

30 Day Money-Back Guarantee
We are so confident you’ll love our gear, that we offer a 30 day, no questions asked money-back guarantee when you purchase through blade-tech.com. If for any reason you are unsatisfied with your purchase submit a Return Request and you will be issued a full refund after we receive the product… no questions asked! For returns at other authorized Blade-Tech retailers, please see each individual store’s policy.

*All returns must be in new, unused, and undamaged condition; otherwise the return will not be honored. If return is defective or error appears to be made by us, we will issue a full refund for the merchandise.

What is covered:
LIFETIME GUARANTEE (went into effect on 1/1/2018)
Any Holster, Attachment, or Mag Pouch that was purchased on or after 1/1/2018 from Blade-Tech or an authorized Blade-Tech retailer listed on our Retail Directory is covered by our Lifetime Guarantee.

LIMITED ONE-YEAR WARRANTY
Any Carry Belt
is warranted against defects in materials and workmanship for a period of One (1) Year from the date of original retail purchase from Blade-Tech or an authorized Blade-Tech retailer listed on our Retail Directory is covered by this Limited One-Year Warranty.

What is NOT covered:
Intentional damage, chemical exposure, exposure to open flame or extreme temperature, normal wear and tear such as scuffs, scratches, and abrasions, second hand purchases, non-authorized third party retailers and discontinued product lines. Any modifications made to our product is not covered under warranty.

Previous warranty information:
Blade-Tech updated it’s warranty on 1/1/2018. Any order placed on or before 12/31/2017 will be subject to Blade-Tech’s previous warranty stated below.

All Blade-Tech manufactured products have a limited one year warranty against defects in materials and workmanship from the date of purchase. Blade-Tech will repair, replace or refund the purchase price, at Blade-Tech's discretion, of any product covered under warranty. This warranty does not apply to damage to the product caused by normal wear and tear, misuse, alteration, abuse or failure to read or follow instructions. Blade-Tech offers a 30 day satisfaction guarantee which gives the customer the option of returning their product without explanation within 30 days of receipt. The customer will be responsible for any return shipping fees, and will be refunded the purchase price of the items, excluding shipping charges. Blade-Tech makes no other warranties unless prohibited by applicable state law. The warranties of merchantability and fitness for a particular purpose and all other warranties, expressed or implied are excluded and do not apply to sales of Blade-Tech product for a particular use. Liability for incidental or consequential damages resulting from the use of Blade-Tech products is expressly disclaimed and excluded.

RETURNS, REPAIRS AND EXCHANGES
Submitting returns
Our return and exchange policy falls under our Carry Confident — Lifetime Guarantee. We are so confident you’ll love our gear, that we offer a 30 day, no questions asked money-back guarantee when you purchase through blade-tech.com.

Products may be returned or exchanged within 30 days from the date of receipt of the product for a credit or a refund of the purchase price paid.

To return or exchange a Blade-Tech product, you must fill out a Return Request below. After completing the form, ship the product to us and we will process your request ASAP. When sending product back to us, keep our policy in mind:

›  ship in the original product packaging, in as-new condition, along with any documentation, and any other items that were included in your original shipment;
›  ship with proof of purchase of the product (receipt, purchase order, or invoice);
›  ship with your name, address, and phone number of where to send the exchange item or return; and
›  (International returns ship at your expense and insured (if you return the product uninsured then you accept the risk of loss or damage during shipment))

Use the following link to begin the return process for a Blade-Tech Product - Blade-Tech Return Request

ORDER TRACKING
You will receive a shipment confirmation e-mail including the tracking information when your order ships. We will also include an order tracking number on your order information page in your Account. To track the package, click directly on the tracking number. This will take you to the carrier’s website to track the order. Please note that it may take up to 24 hours before tracking information appears on the carrier’s website.

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